RECEPTIONIST

Job Description

About the position

This position shall be the primary point of contact, managing guest check-ins/check-outs, reservations and inquiries with high professionalism.

Key Responsibilities

1. Welcoming guests, manage arrivals/departure, check guests in and out, assign rooms and issue keys
2. Answering incoming telephone calls from prospective and existing guests
3. Assisting guests with hotel reservations and cancellations
4. Assigning rooms and suites to guests
5. Process payments, manage billing and maintain accurate records
6. Transferring phone calls to guest rooms
7. Providing guests wake-up phones calls
8. Assisting with guests requests and complaints
9. Collaborate with housekeeping and maintenance to ensure room readiness
10. Maintaining accurate records of guest charges (room service, pay-per-view, spa services etc.)
11. Follow security procedures and control access to the reception area

Job requirements

1. Strong communication and interpersonal skills, with a welcoming demeanor
2. Proficiency in hotel management software (PMS( and MS Office
3. Ability to work in fast-paced environment and handle multiple tasks, such as phone calls and walk-ins guest simultaneously
4. Ability to resolve guest issues calmly and professionally
5. Must be able to stand for extended periods a the front desks
6. May require working flexible hours, including weekends, evenings and holidays

Qualifications

Qualified candidates should have;

1. Diploma or any equivalent
2. Previous experience in customer service/hospitality is required
3. Send your application in PDF as one single or hand deliver to Hotel Reception Bakerm Hotel Wakiso Town Council. Or Call 0393255312 for details.